Returns/cancellations and after sales policy

If for whatever reason you change your mind and would like to return your order after delivery, we’re happy to refund or exchange your purchase as long as it’s not opened and in its original packaging. This option is available for 14 days after delivery. Following the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, we will accept items back even if you have opened the goods to inspect them. You are entitled to a refund as long as you inform us of your decision to cancel within 14 calendar days from the day after delivery of the goods. 

The goods must be in an ‘as new’ condition and returned in the original, undamaged packaging, along with any accessories and any free gifts received with them. You can examine the goods as you would in a shop but you must not have used or installed them or input any dataon them. Whilst the goods are in your possession you must take reasonable care of them.

We cannot refund/cancel your purchase:

i. If you return your product to a store without proof of purchase.

ii. If the product delivered is not in tact as delivered and damaged.

iii. If the order cancellation is beyond the 14 days after delivery. Faulty goods It’s bad enough that your product develops a fault, so we try to make our returns or repair service as painless as possible.

You always have the option of an exchange or refund if the fault occurs within 21 days of delivery. If the fault with your product occurs within its warranty period (normally 12 months from delivery) we will offer you a prompt repair service. In all cases we reserve the right to inspect the product and verify the fault. For a refund or exchange, the product must be in otherwise ‘as new’ condition, complete with any accessories and free gifts offered and if possible, with the original box and packaging.

NB: This returns policy does not affect your legal rights. Details of your legal rights are available from trading standards or citizens advice consumer service. This website We, The DSN Technologies Ltd and our suppliers own the copyright, trademarks and all other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non-commercial use. Any other use or reproduction of the material or content is strictly prohibited. You may not create any link to this website without our prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else. General These terms and conditions, and all transactions relating to this website and all non-contractual obligations arising from any transaction carried out on this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions. Your data protection rights are set out in our Privacy Policy. Additional terms and conditions may apply for prize competitions and our added value services and offers. If so, you will be alerted to them at the relevant juncture. These terms and conditions only cover the DSN Technologies Ltd website. Any other websites to which you link from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply. We acknowledge we have a legal duty to supply goods that are in conformity with a contract